Organizing field services and delivering support pose their own challenges. For you, customer satisfaction is key, without running up excess costs. You invest a lot of time in planning, taking into account skillsets and equipment, so that the right staff members visit customers at the right moments. Rapid feedback at order intake is another essential requirement which allows you to inform customers correctly about planned visits.
Delivering field services also requires a dynamic approach so you can respond immediately to any unforeseen events. Perhaps field personnel need to take a detour to solve an emergency or maybe an intervention is taking longer than expected. Conundra is the only company that can cover all of this – and more.
OptiFlow – Our world record-breaking solution
We invested in OptiFlow, a complete and full service end user solution for route optimization.
Conundra helps you plan better and quicker, even if you are dealing with multiple stops and time-critical visiting slots. Because our solution is so fast, you can immediately give a customer feedback at order intake. After all, it’s all about quality and customer satisfaction.
Static planning does not survive unexpected events, which we can’t avoid. Things change, appointments need to be rescheduled, emergencies happen. Conundra’s OptiFlow© rapidly adapts to the new circumstances and delivers revised and regular updates. Whatever the logistic complexity, we will give you the answer in minutes enabling you to make decisions straight away, in real-time.
It’s often difficult to gain genuine insight into the costs of field services. Access Conundra’s powerful OptiFlow© through a user-friendly interface, which is easy to use and fast in providing results.
Conundra works with your established IT solutions, whether you use third party ERP, Transport Management System (TMS) or something in-house. Aligning our tools with your IT is not a problem for us, even when it comes to in-house built legacy systems.
Tell us your logistic challenge