Organizing field services and delivering support pose their own challenges. For you, customer satisfaction is key, without running up excess costs. You invest a lot of time in planning, taking into account skillsets and equipment, so that the right staff members visit customers at the right moments. Rapid feedback at order intake is another essential requirement which allows you to inform customers correctly about planned visits.
Delivering field services also requires a dynamic approach so you can respond immediately to any unforeseen events. Perhaps field personnel need to take a detour to solve an emergency or maybe an intervention is taking longer than expected. Conundra is the only company that can cover all of this – and more.
